At Springfield Care Homes, we understand that the journey of moving a loved one into a care home is not just a big step for them but for their entire family. We believe that family involvement plays a vital role in ensuring that our residents feel supported, loved, and connected. That’s why we have developed a range of ways to keep families engaged in the care process and ensure their loved ones’ well-being is maintained at every stage of their care journey.
Our goal is to create an open, transparent,t and welcoming environment where families feel like an integral part of our community. Whether it’s through regular communication, flexible visiting policies or family participation in activities and decision-making, we aim to provide families with the peace of mind they need while keeping the connection between our residents and their loved ones strong.
Open and Transparent Communication
We know how important it is for families to be kept informed about their loved one’s care. That’s why we prioritise open and ongoing communication. Our team regularly updates family members on their loved one’s health, progress and any changes in their care needs. We believe in being proactive, so families never feel out of the loop. Whether it’s a phone call, email or a scheduled meeting, we make sure that communication is clear and timely, giving families the reassurance that their loved one is well looked after.
Our Care Group Manager is always available to discuss any concerns or questions family members may have. We value the input of families and encourage them to share any information that could help us improve our care, ensuring that their loved one’s individual needs are met with the utmost attention.
Flexible Visiting Policies
We know that maintaining regular contact with family members is essential for the emotional well-being of our residents. Our flexible visiting policies are designed to accommodate the needs of families while ensuring the safety and comfort of our residents. We encourage family visits at any time and work to make these visits as easy and stress-free as possible. Whether it’s a simple visit for a chat, bringing in a favourite treat, or joining in on one of our planned activities, we ensure that families are welcome at Springfield Care Homes.
In addition to in-person visits, we also offer alternative ways to connect for families who may not be able to visit regularly. With video calling and phone calls, families can stay connected no matter where they are, maintaining that vital emotional bond with their loved one.
Involving Families in Activities
At Springfield Care Homes, we believe that families are not only important for emotional support but can also contribute to enriching the daily lives of our residents. That’s why we invite family members to take part in various activities alongside their loved ones. From crafting and gardening to games and musical events, family involvement helps foster a sense of community and creates meaningful experiences that everyone can enjoy together.
Family members are also welcome to participate in special events, seasonal celebrations and outings, creating joyful memories and strengthening the bond between residents and their families. By making family an integral part of our activities, we enhance the quality of life for our residents and provide opportunities for families to share meaningful moments with their loved ones.
Family Involvement in Decision-Making
We understand that families want to be involved in the decisions that affect their loved one’s care. At Springfield Care Homes, we make sure that family members are always consulted when it comes to key decisions regarding care plans. Whether it’s adjusting medication, exploring different therapies, or discussing changes in daily routines, families are encouraged to be an active part of the decision-making process.
We also conduct regular care reviews, where family members can discuss their loved one’s progress and any concerns with our professional care team. These reviews ensure that families have a clear understanding of their loved one’s needs and that the care being provided is tailored to individual needs.
Building a Supportive Network for Families
We know that families face challenges when a loved one moves into a care home, and we aim to offer more than just physical care for our residents, we offer emotional support for families as well. Our team is here to provide guidance, reassurance, and a listening ear whenever needed. We understand that this process can be emotionally overwhelming, and we work hard to ensure that families feel supported throughout the journey.
Creating a Family-Friendly Community
At Springfield Care Homes, we know that care isn’t just about looking after the physical needs of our residents, it’s about building a family-friendly community where everyone, both residents and their loved ones, feels supported, valued and cared for. By involving families in every step of the process, we create a home-like atmosphere where residents thrive, and families can feel confident that their loved ones are in safe and loving hands.
If you’re considering Springfield Care Homes for your loved one, we invite you to visit us and see for yourself how we keep families connected. Our doors are always open to families, and we encourage you to join us in creating a warm, welcoming environment where your loved one can flourish.
At Springfield Care Homes, we don’t just care for residents; we care for families, too. Together, we create a place where everyone feels at home. Join us at our weekly coffee morning every Wednesday between 11 and 12 and Springfield.
